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FIND US AT:

4/49 Archer Street, Rockhampton City, QLD, 4700

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FIRST TIME?

Welcome! We can’t wait to have you as a part of our Burn en Tone pilates community!


HOW TO BOOK CLASSES.

Either scroll up and click 'Book Now' or Download the Burn en Tone app for iphone or android.

 

 

You can use the app to sign up for a membership, purchase classes, as well as book, reschedule and cancel classes.

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INTRODUCTORY OFFER

We recommend an intro offer for your first classes. This gives you three classes, valid for 14 days. You can try our range of classes and instructors and find which ones you love.

You can find the link 

 

FIRST CLASS

Make sure you come to the studio 5-10 minutes before your class start time. Check yourself into the class via the IPAD on the front desk.
This is to make sure you can familiarise yourself with the studio, meet your instructor and if needed get a quick run through of the reformer.  
We encourage everyone to take part in our classes, our instructors will give you options throughout your class. Feel free to speak up if these aren’t right for you and we will help you though movement you feel safe doing.

 

BYO
Make sure to bring

  • grip socks (available for purchase in store)

  • sneakers if you are booked into a matwork class

  • drink bottle

  • optional sweat towel

     

ARRIVE on time, please don’t be late.

We have a speedy transition between classes, to help this run smoothly we ask you arrive early or on time for class start time.

Our doors may be locked for late comers and unfortunately if this is you, you will be marked as a no show.

Spare spaces may be given to waitlisted clients who are ready to jump in.

Make sure you sign yourself into the class on the IPAD at the desk when you arrive.

 

CLASS CANCELLATION

Our class cancellation policy is 24 hours!

This cancelation policy is in place so that all of our members have the change to make our classes. You must cancel your class the same way you booked in. 

  • An early cancelation (within the cancelation window) will receive their class back

  • A late cancelation will forfeit the session

  • No shows will also forfeit their session

 

WAITLISTS

Some of our popular classes mean waitlists. There are ways to make it into this class by utilising the waitlist.

If the class you want is full make sure to sign up to the waitlist.

When a place becomes available you will get an email or a text to let you know. Make sure to double check.
You can be added into the class from the waitlist up to 1 hour before the class starts.

Our cancellation period applies to waitlists clients also, so if you can’t make it ensure you cancel your waitlist.

 

MEMBERSHIP HOLDS & SUSENSIONS

All membership suspensions and holds must be processed via emailing us.

We can not accept any suspensions via text or social media.

 

PREGNANCY

We are here for you at every stage of your life. This includes pregnancy, if you feel well enough to exercise you are welcome to join in our prenatal classes. Our instructors are trained to guide you safely and always offer alternative exercises should one not be suitable.

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MEMBERSHIP CANCELLATIONS

Club Memberships can be cancelled anytime after the initial contract sign up period. Email us with at least 7 days notice.

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